TY  - BOOK
AU  - Voss, C
TI  - Operations management in service industries and the public sector/ C. Voss, C. Armistead, B. Johnston e B. Morris
PY  - 1985///
CY  - Nova York
PB  - John Wiley & Sons
KW  - Econonmia
KW  - Sector público
KW  - Serviços
KW  - Indústria
N1  - exemplares
ER  -